Breeze Mobile Fare App
Cash-free bus fare
- Download the Token Transit app and enter a phone number for
your account. - Click “Buy Passes.” Search for Breeze Transit, then select the
pass you want. Press “Buy Now.” - Enter your payment information and confirm your purchase. Purchased passes
will be stored in the app until they have been activated by the passenger.
Redeeming Your Pass
- Click “My Passes” to view your purchased items.
- As the bus approaches, select the pass you want to use by pressing “Tap to use this pass.”
- As you board the bus, press “Start my trip” to activate the pass.
- Scan your ticket on the validator at the front of the bus.
Activated passes show a QR code, pulsing circle, real-time clock and expiration deadline.
Contact Token Transit Customer Support in the app by navigating to “Settings” and then “Help.” The validator will show a green screen and beep once when a pass is redeemed.
Customer Support can also be reached online at support.tokentransit.com or by voice or text message to (888)730-4986.
Frequently Asked Questions:
Payment Features
Can I still pay with cash or a paper pass (instead of Token Transit)?
Yes, Breeze will continue to accept cash and paper tickets on buses.
What payment vendors can I use with Token Transit?
Token Transit accepts credit cards, debit cards, Apple Pay, Google Pay, and redemption codes.
How do I access reduced-fare passes in the Token Transit app?
The ability to purchase reduced-fare tickets ($0.75) must be enabled by a Breeze customer service agent.
How do I get a receipt for my purchases?
Tap the profile icon in the Token Transit app to supply your email address. Receipts are automatically
emailed to the address on file at the time of purchase.
Technology Challenges
What if my internet signal isn’t strong enough to activate my pass?
The app requires a data internet connection to 1) purchase a pass and 2) activate a pass. If a pass
cannot be activated due to a lack of internet connectivity, the customer is responsible for paying the
fare in cash.
My internet connectivity is strong, but I can’t get the app to work. What do I do?
Token Transit suggests: refreshing the app, closing the app, waiting a minute, and re-opening the app;
confirming the app is up-to-date; logging out of the app and logging back in; deleting and re-downloading
the app; and/or shutting down and re-starting the phone.
What if the validator can’t read or rejects my pass?
The driver can visually validate the counting clock and pulsing graphic; or the customer can pay cash fare.
What happens if my pass expires before it’s validated?
If the pass has expired, the customer is responsible for paying the fare in cash.
Why did I get locked out of a shared account?
Token Transit is not intended to be used as a shared account. If a second phone attempts to log into
an account on a single date, the account will be locked until the following day.
Other
Can I use my account to pay for a companion’s fare?
A customer can scan multiple tickets at the validator. For instance, if a frequent rider has a 30-day pass and is entertaining his parents for the day, he could purchase two single-ride passes through the app. When boarding, he would scan his 30-day pass, then scan a single-ride pass for each parent.
I always purchase single-ride passes, but suddenly I have a 30-day pass in my account. Why?
Breeze has enabled “fare capping” through Token Transit. Customers who spend $50 or more within a 30-day period meet the cap for a 30-day pass. A 30-day pass will be applied retroactively, starting on the date of the first single-ride purchase. The customer may use the pass, without additional fare charges, for the remainder of the 30-day window.
Download the app here.
For additional information, visit scgov.net/breeze or email breeze@scgov.net.