Sarasota County 311 non-emergency service requests may be submitted through our website or our mobile app at any time. Customer Service Representatives are available by dialing 311 (or 941-861-5000 if you're located outside Sarasota County) between 8 a.m. and 5 p.m. Monday - Friday with the exception of holidays. Service Requests will be processed during regular business hours. If this is an emergency, please dial 911.